Our policy lasts 14 days. If 14 days have gone by since your delivery arrival unfortunately we cannot offer you a refund or exchange. We do not offer exchanges for change of mind.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Moodles MUST have tags still attached.
Sale items (if applicable):
-Sale items aren't eligible for a refund, return or exchange.
-Only regular priced items may be refunded, unfortunately no sale items can be refunded.
There are certain situations where only partial refunds are granted (if applicable):
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after order received.
Refunds (if applicable):
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be given, in the form of store credit or applied to your credit card or original method of payment, as decided by us, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable):
We only replace items if they are defective or damaged up to a year from purchase. Not if you change your mind. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
185 Kirk Road, Templeton Christchurch. 7675/ Business Innovation Park, Building 2A. Please note, this address is not a store, not available for drop offs/pick ups.
To return your product, you should mail your product to: 185 Kirk Road, Templeton Christchurch. 7675. / Business Innovation Park, Building 2A.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.