Privacy Policy

Collection of Data

Our site uses technologies of third-party partners [such as NextRoll] to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements about the [products and/or services] that are likely to be of more interest to you. Specifically, [NextRoll/these partners] collect information about your activity on our site(s) to enable us to:

  • measure and analyze traffic and browsing activity on our site(s);

Opting-Out 

Our partners [such as NextRoll] may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason you can use the following third party tools to decline the collection and use of information for the purpose of serving you interest based advertising:

Security

FURMOO has taken all essential measures to make sure that any information you give us, including credit card details, remains private and secure, and that your payment and registration information is processed with total confidentiality.

We follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive information to you.

The following should give you a greater understanding of how we collect and use customer information.

Why we collect information

We collect information for several reasons, including:

  • Internal record keeping
  • To analyse the use of the FURMOO website
  • To improve our products and services
  • To send promotional emails about new products, special offers and services

When we collect information

  • If you are subscribing to our newsletter database

What information we collect

The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.

  • Name
  • Email address (when you register to receive our monthly newsletter or details of offers or products)

We do not share your information with any other party 

Security

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated

Privacy Policy

FURMOO operates Furmoo.com and may operate other websites.

FURMOO is committed to protecting the privacy of visitors to our website, subscribers to our newsletters, and those providing contact information. In addition, FURMOO is opposed to unauthorized commercial e-mail delivery, otherwise known as spam.

If you have any questions or concerns regarding this Privacy and Spam Policy, or to report spam abuse, please send an e-mail to shelley@furmoo.co.nz It is FURMOO’s policy to respect your privacy regarding any information we may collect while operating our websites.

HOW YOUR PERSONAL INFORMATION MAY BE USED

FURMOO collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. FURMOO’s purpose in collecting non-personally identifying information is to better understand how FURMOO’s visitors use its website. From time to time, FURMOO may release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

FURMOO also collects potentially personally identifying information like Internet Protocol (IP).

FURMOO may use your personal information in the following ways:

  • To operate and maintain the website;
  • To send you promotional information, such as newsletters. Each e-mail newsletter will provide information on how to opt-out of future mailings by unsubscribing.
  • To send you administrative communications, such as administrative e-mails, confirmation e-mails, technical notices, updates on policies, or security alerts.
  • To respond to your comments or inquiries.
  • To provide you with user support.
  • To track and measure website performance.
  • To process payment for purchases you make through FURMOO.
  • To protect, investigate, and deter against unauthorized or illegal activity.
  • To review the effectiveness of our marketing programs and analyse other general demographic trends;
  • To notify you of new information or services that may be of interest to you; or,
  • To send promotional materials.

FURMOO does not rent or sell your personally identifiable information with third parties. We may, however, share your information with third parties when we are authorized to share such information.

Third-party service providers
FURMOO may use third-party service providers to service various aspects of the website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policy.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 20 a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.”

Opt in: FURMOO Uses Klaviyo for opt in options. Klaviyo: Privacy Policy.

Tracking: FURMOO uses various marketing tools that help us create a better user experience for people visiting our site. These tools allow us to look at aggregated data such as scrolling patterns, clicks, and allow us to run tests to determine which pages result in the best actions. However, your personally identifiable information is not used by any of these tools. We use the following third-party service providers for tracking: Google Analytics: Privacy Policy.

Remarketing: FURMOO uses remarketing tracking cookies and conversion pixels from vendors such as Google and Facebook to present special offers to you for our products or services over the Google Content Network and via social networks. This means you may see an ad for one of our products or services as a result of visiting our website. In addition, FURMOO uses custom audiences based on e-mails of subscribers and customers. This allows us to present special offers for our products and services to you via Facebook. However, your personally identifiable information is not used by any remarketing service other than to present you special offers from us. We use the following third-party service providers for remarketing:
Facebook: Opt-out of Facebook remarketing here
Google: Opt-out of Google remarketing here

Contact Information and Website Support: We offer multiple ways to contact FURMOO including contact forms, e-mails, and chat. If at any time, you attempt to contact us through a contact form, the information you provide will be stored on our servers. If you use the Messenger feature the information will be stored in Facebook Messenger.

Facebook Chat Widget: Privacy Policy.

Newsletters: FURMOO uses Klaviyo as its e-mail service provider. Klaviyo collects contact information, distributes our newsletter, and tracks actions you take that assist us in measuring the performance of the website and newsletters. You may view Klaviyos privacy policy here. At any time, you may be removed from our newsletter list by clicking on the unsubscribe button provided in each e-mail.

Purchases: FURMOO uses Stripe to service payments for most purchases of services and memberships. Stripe collects personal information such as your name, e-mail address, address, and payment information. You may view Stripe’s privacy Privacy Policy.

FURMOO also uses PayPal. This service stores your name, amount of your purchase, and payment details on their site. You may view PayPal’s privacy Privacy Policy.

FURMOO also uses Afterpay. This service stores your name, amount of your purchase, and payment details on their site. You may view Afterpays privacy Privacy Policy.

FURMOO also uses Laybuy. This service stores your name, amount of your purchase, and payment details on their site. You may view Laybuy privacy Privacy Policy.

FURMOO also uses Zip Pay. This service stores your name, amount of your purchase, and payment details on their site. You may view Zip Pay privacy Privacy Policy.

FURMOO also uses Genoa Payl. This service stores your name, amount of your purchase, and payment details on their site. You may view Genoapay privacy Privacy Policy.

FURMOO also uses Klarna. This service stores your name, amount of your purchase, and payment details on their site. You may view Klarna's 
FAQ here

Text Marketing and notifications:
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 8 a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.”

Upon making a purchase, you will receive e-mail confirmations to the e-mail address you provide during your purchase.

FURMOO collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. FURMOO’s purpose in collecting non-personally identifying information is to better understand how FURMOO’s visitors use its website. From time to time, FURMOO may release non-personally identifying information in the aggregate, e.g., by sharing results from a FURMOO Facebook marketing campaign.

Gathering of Personally-Identifying Information
Certain visitors to FURMOO’s websites choose to interact with FURMOO in ways that require FURMOO to gather personally-identifying information. The amount and type of information that FURMOO gathers depends on the nature of the interaction.

Those who engage in transactions with FURMOO are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, FURMOO collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with FURMOO. FURMOO does not disclose personally identifying information other than as described below. And visitors can always refuse to supply personally identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics
FURMOO may collect statistics about the behaviour of visitors to its websites. FURMOO may display this information publicly or provide it to others. However, FURMOO does not disclose personally identifying information other than as described below.

Protection of Certain Personally Identifying Information
FURMOO discloses potentially personally identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on FURMOO’s behalf or to provide services available at FURMOO’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using FURMOO’s websites, you consent to the transfer of such information to them.

FURMOO will not rent or sell potentially personally identifying and personally-identifying information to anyone. FURMOO discloses potentially personally identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when FURMOO believes in good faith that disclosure is reasonably necessary to protect the property or rights of FURMOO, third parties or the public at large.

If you are a registered user of a FURMOO website and have supplied your email address, FURMOO may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what is going on with FURMOO and our products or services. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. FURMOO takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally identifying and personally identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. FURMOO uses cookies to help FURMOO identify and track visitors, their usage of FURMOO website, and their website access preferences. FURMOO visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using FURMOO’s websites, with the drawback that certain features of FURMOO’s websites may not function properly without the aid of cookies.

Business Transfers
If FURMOO, or substantially all of its assets, were acquired, or in the unlikely event that FURMOO goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of FURMOO may continue to use your personal information as set forth in this policy.

RIGHTS RELATED TO YOUR PERSONAL DATA

Opt-out: You may opt-out of future e-mail communications by following the unsubscribe links in our e-mails. You may also notify us at shelley@furmoo.co.nz to be removed from our mailing list.
Access: You may access the personal information we have about you by submitting a request to shelley@furmoo.co.nz
Amend: You may contact us at shelley@furmoo.co.nz to amend or update your personal information.
Forget: In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to shelley@furmoo.co.nz

Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law.

CHILDREN’S INFORMATION

FURMOO does not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that FURMOO has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at shelley@furmoo.co.nz and we will use our best efforts to promptly remove such information from our records.

SPAM POLICY

FURMOO is strongly opposed to spam. We will only send e-mail to users that have explicitly requested to receive an e-mail from FURMOO. Examples may include:

  • Opt-in subscribers to the FURMOO Newsletter
  • Users that complete a contact form
  • All communication will be related and relevant to what you have requested.

WEB LINKS

Occasionally, FURMOO contains links to other sites. Please be aware that FURMOO is not responsible for the privacy practices or the content of such other sites. We encourage our users to be aware when they leave our site to read the privacy and spam policies of each and every website that collects personally identifiable information. This Privacy and Spam Policy applies solely to information collected by FURMOO.

Terms and Conditions

All refund requests must be sent through the support tab to the left or via shelley@furmoo.co.nz

HOW DO I CONTACT FURMOO?

If you have any further questions or comments regarding the FURMOO website or this Privacy and Spam Policy, you may contact shelley@furmoo.co.nz